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What makes Bevi a sustainable choice?Bevi reduces the need for single-use plastic bottles by providing a reusable hydration solution. Each machine tracks the number of bottles saved, helping you contribute to a greener planet.
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Is there a warranty on my Bevi 2.0?Yes, all Bevi equipment comes with a standard 2-year parts warranty, covering defects in materials and workmanship.
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What happens if my Bevi machine stops working?We respond to service requests within 48 hours and emergency repairs within 24 hours. Simply email service@thehydration.co to report an issue, and we’ll take care of the rest.
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How long does it take to get my Bevi 2.0 installed?Your Bevi 2.0 will be delivered and installed within 2 weeks of your order date, unless otherwise specified.
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What is a Bevi 2.0 machine?The Bevi 2.0 is a smart hydration system that dispenses still and sparkling water with customizable flavours and enhancements. It’s perfect for offices, gyms, and other commercial spaces, offering a sustainable alternative to single-use plastic bottles.
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How often do water filters and gas canisters need to be replaced?We monitor your machine’s usage and deliver replacement filters and gas canisters within 5 days of their expected expiry (when capacity drops below 30%).
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How do I order more flavours or enhancements?We’ll automatically deliver replacement flavour and enhancement BIBs (Bag in Boxes) when your current supply drops below 30% capacity, ensuring you never run out. You can also place an order directly by emailing hello@thehydration.co
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How do I track my order or check my invoice?For order tracking or invoice inquiries, email hello@thehydration.co, and our team will assist you promptly.
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Can I customise the flavours in my Bevi machine?Absolutely! Bevi offers a variety of flavours and enhancements, including options like raspberry, pomegranate, and lemon. You can choose your preferences when setting up your machine, and we’ll ensure you’re stocked with your favourites.
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How do I get marketing materials to promote Bevi products?Once onboarded, you’ll receive access to a partner portal with marketing materials, including banners, social media kits, and product guides to help you promote Bevi effectively.
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What is the warranty on Bevi equipment?All Bevi equipment comes with a standard 2-year parts warranty, ensuring it’s free from defects in materials and workmanship.
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How do I order consumables for my clients?For Partner Direct, we manage all consumables orders and deliver them automatically. For Wholesale Partners, you’ll place orders directly with us, with a minimum order quantity of 90 BIBs to maintain wholesale pricing. Orders are fulfilled within 5 days of receipt.
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How do I earn commissions as a Partner Direct partner?You’ll earn recurring commissions on every sale generated through your efforts, paid monthly. We provide marketing materials and sales support to help you promote Bevi products to your audience.
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What are my responsibilities as a Wholesale Partner?As a Wholesale Partner, you’ll manage customer orders and the delivery of consumables (e.g., flavour and enhancement BIBs). We take care of installation, and ongoing equipment maintenance.
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What happens if a Bevi unit malfunctions?We respond to service requests within 48 hours and emergency repairs within 24 hours, ensuring minimal downtime for your clients.
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How quickly will my clients receive their Bevi 2.0 units?Bevi 2.0 units are delivered and installed within 2 weeks of the order date, unless otherwise stated in writing.
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What is the difference between Partner Direct and Wholesale Partner?Partner Direct is ideal for those who want to promote Bevi products and earn recurring commissions without managing inventory. We handle customer consumables delivery, installation, and maintenance. Wholesale Partner is for businesses that want to buy in bulk and sell directly, earning a one-time commission per order. You’ll manage customer orders and consumables delivery, installation, and maintenance.
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What kind of support does The Hydration Co provide?We offer comprehensive support, including sales and marketing materials, installation of Bevi 2.0 units within 2 weeks of order, ongoing maintenance (service requests within 48 hours, emergency repairs within 24 hours), and timely delivery of consumables, filters, and gas canisters.
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Why do FAQs matter?FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
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What is an FAQ section?An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
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Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
Need More Help?
We’re here to support you every step of the way. Reach out to us for any questions or assistance.
Contact Options
Partner Queries:
Email us at hello@thehydration.co or contact your direct account manager.
Service Requests:
For equipment issues, maintenance, or emergencies, email service@thehydration.co
Accounting/Client Queries:
For invoicing or client-related questions, email hello@thehydration.co
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