Question 1

What is a Bevi 2.0 machine?

Accepted Answer

The Bevi 2.0 is a smart hydration system that dispenses still and sparkling water with customizable flavours and enhancements. It’s perfect for offices, gyms, and other commercial spaces, offering a sustainable alternative to single-use plastic bottles.

Question 2

How long does it take to get my Bevi 2.0 installed?

Accepted Answer

Your Bevi 2.0 will be delivered and installed within 2 weeks of your order date, unless otherwise specified.

Question 3

How do I order more flavours or enhancements?

Accepted Answer

We’ll automatically deliver replacement flavour and enhancement BIBs (Bag in Boxes) when your current supply drops below 30% capacity, ensuring you never run out. You can also place an order directly by emailing hello@thehydration.co

Question 4

What happens if my Bevi machine stops working?

Accepted Answer

We respond to service requests within 48 hours and emergency repairs within 24 hours. Simply email service@thehydration.co to report an issue, and we’ll take care of the rest.

Question 5

How often do water filters and gas canisters need to be replaced?

Accepted Answer

We monitor your machine’s usage and deliver replacement filters and gas canisters within 5 days of their expected expiry (when capacity drops below 30%).

Question 6

Is there a warranty on my Bevi 2.0?

Accepted Answer

Yes, all Bevi equipment comes with a standard 2-year parts warranty, covering defects in materials and workmanship.

Question 7

Can I customise the flavours in my Bevi machine?

Accepted Answer

Absolutely! Bevi offers a variety of flavours and enhancements, including options like raspberry, pomegranate, and lemon. You can choose your preferences when setting up your machine, and we’ll ensure you’re stocked with your favourites.

Question 8

How do I track my order or check my invoice?

Accepted Answer

For order tracking or invoice inquiries, email hello@thehydration.co, and our team will assist you promptly.

Question 9

What makes Bevi a sustainable choice?

Accepted Answer

Bevi reduces the need for single-use plastic bottles by providing a reusable hydration solution. Each machine tracks the number of bottles saved, helping you contribute to a greener planet.

Your Guide to Hydrating Well With Us

Customer FAQ

Frequently asked questions